Skin Oasis Policies & Procedures:

We ask that new clients arrive approximately 10 minutes early for a brief consultation to go over skin care goals and what to expect durning your service.

 

We accept guests of all ages, however some services may require parental release before the service can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that other babysitting arrangements be made for small children. 

 

Cancellations & Rescheduling:

We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings–just like you, we’d much prefer to have another guest take your place than charge for a cancellation.  Please provide at least 24 hours notice if you need to reschedule a treatment. This allows the clinic enough time to fill appointments. Late cancellations (less than 12 hours) will be charged a $20 Fee. “No-shows” will be charged 100% of treatments scheduled.  The clinic needs to pay its specialists even if a client is a “no-show”. This policy allows us to retain great employees.

 

Weather Inclement: If there is inclement weather, or other unusual circumstances arise, less that 24 hours notice will be accepted on a case by case scenario.  

 

Payments & Gift Cards:

Payments are accepted in the form of cash, checks, major credit cards and our gift cards. There will be a $50.00 fee each time a check is returned as well as any incurred charges of payment owed. Gift cards may not be used in the purchase of other gift card. The gift card must be presented at the time of the service or retail purchase and available balance will be applied to the transaction.

 

Gift cards are non–refundable and may not be redeemed for cash. Any unused balance will remain on the card. We are not responsible for any lost, stolen, damaged or unauthorized use of the card.

 

Gratuities are not included in the value of the service and may be accepted by cash or card at the discretion of the guest.